Charles Schwab faces 'unacceptable' outage as users 'can't log in' (2024)

11th Jun 2024, 16:00By Carsen Holaday

Company issues statement

Charles Schwab has issued a statement about this morning's outage.

"An earlier issue with logging in to some Schwab platforms has been resolved," the company said on their official X account.

" Some users may experience residual issues with mobile access. One option is to access http://schwab.com.

"For mobile app, there are a few suggested fixes: (1) disable and reauthenticate your biometric logins or erase and re-type your Login ID and password or (2) uninstall and reinstall the mobile app."

11th Jun 2024, 13:20By Carsen Holaday

Company warns against finger ID login

Charles Schwab says that clients might be facing issues logging in with face ID or touch ID.

"Some clients may be experiencing face ID or finger print login issues on mobile devices," Charles Schwab said on their official X account.

"Please disable biometrics and login using user name and password.

"Clients who have a saved username in the 'Login ID' box may need to erase that text and re-type their Login ID and password."

11th Jun 2024, 12:56By Carsen Holaday

Try clearing out your username

Some Charles Schwab clients are suggesting that website or app users clear out their usernames before trying to log in.

"Okay, ThinkOrSwim is working for now. I had to clear out my user id from the TOS login window, then it would stop giving me the error message," one wrote.

"Clearing the username box has worked for me on both the website and the ThinkorSwim desktop app," another shared.

However, another said that the tip didn't work for them.

"Cleared out username but still could not log-in on either my phone or computer. Why did TDAmeritrade sell out? Someone needs to compensate me for lost income," they complained.

11th Jun 2024, 12:38By Carsen Holaday

Over 1,000 reports still

Charles Schwab said that their technical issues have been resolved - but over 1,000 clients are still reporting problems on Downdetector.

As of noon, over 1,200 users were still having issues with the app and website.

11th Jun 2024, 12:10By Carsen Holaday

Clients are still having issues

Some Charles Schwab clients are still facing issues with the app and website, despite the company saying the problems have been resolved.

11th Jun 2024, 11:24By Carsen Holaday

Company says issues are resolved

Charles Schwab has issued a statement saying that this morning's outage has been resolved.

"An earlier issue where some clients may have had issues logging in to some Schwab platform has been resolved," the statement said.

"Please try logging in again.

"We apologize for any inconvenience this may have caused."

11th Jun 2024, 11:00By Carsen Holaday

New statement issued

Charles Schwab has issued a new statement on X, formerly known as Twitter, urging clients to call the company.

"We are aware that clients may be experiencing issues logging in," the statement said.

"Our teams are working to resolve. We apologize for the inconvenience.

"While we can only offer limited support through social media, brokers are available to review specific trades.

"Please call 800-435-9050."

11th Jun 2024, 10:45By Carsen Holaday

Users report issues are resolved

Charles Schwab clients are reporting that the problems are fixed on Downdetector.

"Working now after being down over an hr," one wrote.

"Okay, I now can log into the phone app and the website. (I haven't tried TOS, as I'm already logged in from before the issue,)" another reported.

11th Jun 2024, 10:30By Carsen Holaday

Reports begin to drop

Reports of Charles Schwab's technical issues have begun to drop, according to Downdetector.

After spiking with over 6,000 reports around 10 am ET, only 2,700 people are still reporting problems just 30 minutes later.

11th Jun 2024, 10:26By Matthew Aquino

Mobile app is having issues

Charles Schwab clients are complaining about issues with the banking service's mobile app online.

"Even the mobile app does not work! Bye, Bye Schwab, hello Interactive," wrote one user.

"Current Schwab customer. About to be a former customer," complained another user.

11th Jun 2024, 10:22By Matthew Aquino

Reports fly past 6,000

Issues with Charles Schwab are still rising as reports have reached over 6,000, per Downdetector.

11th Jun 2024, 10:17By Carsen Holaday

Who to call

Charles Schwab shared a message on their website with customers that clients can call for help during today's outage.

"For assistance with your account, please call us at800-435-4000," the statement said.

"From outside the U.S., call+1-415-667-8400."

11th Jun 2024, 10:13By Matthew Aquino

Charles Schwab continues to issue apologies

Charles Schwab's official X account is sending apologies to furious clients who are wondering when the banking service will be up and running again.

11th Jun 2024, 10:09By Carsen Holaday

TD Ameritrade is down

TD Ameritrade, which was acquired by Charles Schwab in 2019, is also facing an outage.

Over 1,500 TD Ameritrade clients have reported issues with the online broker on Downdetector.

11th Jun 2024, 10:05By Carsen Holaday

Users slam Charles Schwab

Charles Schwab clients are slamming the company for the "unforgivable" outage.

"It's unforgivable to have login problem when the market opens. Not just ThinkorSwim but also the Schwab website so can't use the web version of ToS either," one user slammed on Downdetector.

"Schwab is the absolute worst," another added.

"They were awful before buying TD Ameritrade and now theyre going to ruin the ThinkOrSwim platform. The Market is crashing and we cant get access to our accounts.

"They are going to lose millions of people tons of money and wont do anything to compensate them. The only way to get them to actually start offering reliable service is to stop giving them business."

"Charles Schwab are crooks . They treat the average retail investors like garbage and the rich investors like royalty," a third wrote.

11th Jun 2024, 09:58By Carsen Holaday

Website recognizes issues

The Charles Schwab website says that the company is "working to resolve the issue as quickly as possible."

11th Jun 2024, 09:55By Matthew Aquino

'This is ridiculous'

Charles Schwab clients continue to air out their frustrations on social media as the banking service suffers login issues.

11th Jun 2024, 09:50By Matthew Aquino

Reports continue to rise

Reports have risen to over 3,000 after starting at around 1,200 earlier today, per Downdetector.

11th Jun 2024, 09:43By Carsen Holaday

'Login unavailable'

When trying to log in to the Charles Schwab app, clients receive a message saying that login is unavailable.

"The login service is temporarily unavailable," the message says.

"We're working to resolve the problem."

11th Jun 2024, 09:41By Carsen Holaday

Thousands report issues

Over 3,300 Charles Schwab clients are having issues with the service.

The majority of reported issues are in connection to logging in to the app.

11th Jun 2024, 09:36By Carsen Holaday

Clients are outraged

Charles Schwab clients are complaining about the outage onX, formerly known as Twitter.

11th Jun 2024, 09:33By Matthew Aquino

'Login is down'

Charles Schwab customers are sharing the issues they are experiencing on Downdetector.

"Schwab login is down," wrote one user.

11th Jun 2024, 09:28By Carsen Holaday

Issues spike again

The number of issues began to drop just before 9 am ET - but the reports have started to rise again.

Over 2,700 Charles Schwab clients are reporting an outage, per Downdetector.

11th Jun 2024, 09:25By Matthew Aquino

Problems span across North America

Charles Schwab users all across the United States are experiencing issues with the banking service.

11th Jun 2024, 09:21By Carsen Holaday

Charles Schwab shares statement

Charles Schwab has shared a statement with clients on X, formerly known as Twitter.

"We are aware that some clients may be experiencing issues logging in," the service said.

"Our teams are working to resolve. We apologize for the inconvenience."